In today’s world, engaging your customer is one of the toughest jobs for any business. And instead of investing time in engaging your customer, you are mostly involved in carrying out administrative or business errands only to realize you are missing out on many opportunities to drive more business. Challenges in Customer Engagement Services Here are some of the key challenges faced by the enterprises in managing customer engagements: Meeting the...

Many medical practices have realized the significance of using a live medical phone answering service and the benefits it provides in regards to customer service and earning a huge revenue. Once your practice has expanded beyond a basic level, you can make use of a live answering service better. It cuts down the cost and hassle of hiring an in house team dedicated to answering calls. This usually consists of...

No matter what the size of your business is customer service has a lot to do with your business revenue. Poor customer service can cost businesses billions of dollars. In fact, according to Forbes, businesses are losing $62 billion per year, thanks to poor customer service. When asked 2,000 adults in the United States about switching to a competitor due to poor customer service, it was found that 49% of adults...

Negotiations are pervasive in business. Whether launching a new product, starting a new business, making a deal to sell a business, or selling products, negotiation is a critical skill that impacts almost every result. However, negotiation isn’t about just winning a deal. A successful negotiation can lead to new efficiencies, new relationships, a sustainable competitive advantage and improved business results. Having great negotiation skills can actually help you win a lot...

Irrespective of your practice size, an average day is certainly going to be hectic. It is near to impossible to answer patient calls and provide relevant treatment to another patient at the same time. Being an orthodontist isn’t easy especially when you receive tons of calls on a regular basis. Overflow calls can lead to an overworked orthodontist or frustrated patients. Rather than hiring a full-time receptionist who will need lunch...

By now, you as a practice owner know how important phone calls are for your practice. Patients dial your number to inquire about your services, timing & availability. And without any second thoughts, you pick up that call every time and cheerfully answer their questions in a hope that these prospects will convert into patients. But you as a practice owner know too that you cannot sit on that desk, answering...

Great customer service is one of the most significant feature of any business. providing a pleasing, enjoyable experience for a customer often could well be the deciding factor between success and failure. While great customer service is easy to spot, it is much more difficult to perform as a professional. The first step is to give a personal introduction. State your name and ask how you can set up the right...

If you as an entrepreneur do a good job, business will prosper, right? Well, not necessarily, because It's not only you. If you are the owner of the business and put your 100% but others don't, it might be difficult to grow. Therefore to improve the service of customers, you need to look at the bigger picture. For instance, you may have the best chefs in town who makes delicious food,...

Advertising brings people. Experience makes patients. No matter how big or small your practice is, you cannot deny the fact that patient experience is everything. It sounds simple enough but still, there are so many aspects of patient experience that many practices fail to acknowledge. According to Mark Hust, founder of Creative Good, spending money on driving people to your service that will only push them away because you don’t have time to...

If there is anything that almost every business owner could use more of it any day, it’s time! When you speak to business owners about new opportunities or growth ideas, you would often hear “I would love to do it, but I do not have enough time to implement them.” Running a business has never been easy, and wishing you’d have more than 24 hours a day will not make things...